Invoice History

How to check the status of Supplier Invoices

Last Updated: June 13, 2024

About Invoice History 

Invoice History provides a list of Supplier Invoices and their extraction status. Invoices or Credits sent by email from Suppliers must have their values extracted before they can appear in your Receiving Orders page.

If you are expecting an invoice and it hasn't appeared in Receiving Orders yet, then you can check Invoice History to determine if the Extraction is still in progress or if it has failed.

During peak times, such as at the end of the month, invoices may experience delays in extraction due to high demand.

How to check the Invoice status in Invoice History

Enter the date range into the search bar and click Search:

This will return a list of all invoices received by our invoice extraction tool - Invoice Ripper:

Once you locate your invoice then there are multiple ways to interact with it on this page.  

View which email address the Supplier has sent the invoice to (this is helpful if you have multiple venues):

View the date and time that the invoice was received by Invoice Ripper:

View the date and time that the invoice was last processed by Invoice Ripper:

If multiple days have passed and your invoice still has not been processed then Contact Us and let us know. Make sure to let us know the Id number found in the Id field (located in the first column).

View the Document Type (E.g. Credit, Statement, or Invoice):

View the PDF by clicking the View link in the PDF File column: 

View the Result:

If the Result is "SentFailed" or "ExtractionFailed" then check the Memo column for more information.

Common reasons for delay or failure include: 

• Duplicate Invoice Number - You already have an invoice from this Supplier that uses the same Invoice Number. 
• Auto extracted, pending manual review - This means it has been flagged with one of our Support team members for review to confirm that the extraction was performed correctly. 
• No ABN - This indicates that Invoice Ripper was unable to find the ABN on the invoice or unable to match the ABN to a Supplier. This means it has been flagged with one of our Support team members for manual configuration.
• Classification Failed - This occurs for Image Invoices uploaded from the Receiving Orders page only. Support are notified of any invoices on Invoice Ripper that have this error and they will work to resolve the error for you.
• ExtractionFailed - This occurs for Image Invoices uploaded from the Receiving Orders page only. This usually indicates that the image resolution is too low and cannot be read. Try retaking the photo and ensuring it isn't blurry before reuploading.